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How do I place an order?Visit the shop page of the website and add your order to the basket, continue to the checkout and fill in the details as required. You will recieve a confirmation email once your order has been processed. Please check your junk inbox if you do not receive this email straight away. Please note that all orders are dispatched within 3 working days of your order being placed. See the 'DELIVERY' section of each item for further information on when to expect your order to arrive.
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What happens if I want something which isn't listed on the website?If you fancy something which you can't find on the shop page of the website, then please just send us an email, or message us on Facebook or Instagram, and we'll let you know if your request is possible.
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Do you sell any allergen free brownies?Unfortunately, we do not currently sell any products which are allergen free (e.g. gluten free, nut free). All bakes are made in a home kitchen which handles all main allergens therefore we cannot guarantee absolutely no cross contamination.
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Do you ship internationally?Sadly, no. We're based in Preston, England therefore only post within the UK.
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I would like my order for a specific day - how do i order?LOCAL PRESTON DELIVERY Please choose your required delivery date from the list of delivery dates at checkout. All orders will be delivered between 9am-12pm on your chosen date. The website will only include the delivery slots available for the next 7 days, and will be updated daily, so if you require your order for a later date, please order closer to the time, or message me seperately. NATIONWIDE DELIVERY Please message us with your required delivery date before ordering and we be in touch regarding the best way to place your order.
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How do i know when my order will arrive?STANDARD NATIONWIDE DELIVERY All brownies are baked fresh to order, and will be dispatched within 1-3 working days of placing your order when this delivery method is selected at checkout. Orders placed with STANDARD NATIONWIDE DELIVERY are dispatched with Royal Mail 24 Hour tracked delivery and should arrive within 1-2 working days after dispatch. Once your order has been dispatched we no longer hold responsibility for postage time. You will recieve an email to notify you when your order has been dispatched. FREE LOCAL PRESTON DELIVERY Free delivery is available in Preston to addresses in the following postcodes: PR1, PR2, PR5. Please select your required delivery date from the list of available options when selecting your delivery method. Delivery will be between 9am-12pm on your chosen date. If your required date is not found on the list, then this date will be fully booked or not available. If you are ordering for more than 7 days in advance, your required date will not be found in the list. Please place your order closer to the time, as available delivery dates are updated daily. The following postcodes can de delivered to for a £2 charge: PR26, PR25, PR6, PR7, however please contact us seperately via email, Facebook or Instagram to arrange this. If local delivery is selected for a delivery postcode not included in the list above, the order will be refunded. If you have any queries please message me before ordering.
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